1. This document is addressed to any individual (hereinafter referred to as the Customer) and is an official offer of the Limited Liability Company, which contains all the essential terms of the provision of services, under which the "Emun Taxi Service" (hereinafter referred to as the "dispatch service"), with the involvement of third parties, organizes passenger taxi transportation.
2. This document is a public Offer, addressed to an indefinite number of individuals, and in the event of acceptance of the conditions set out below, the individual accepting this Offer shall pay for the services under the terms of this Offer.
3. Ordering a vehicle is an acceptance of the Offer, which is considered equivalent to concluding an agreement on the terms and conditions set out in this Offer, posted on the website www.taxiemun.com
4. Carefully read the text of the public Offer, and if you do not agree with any clause of this Offer, you are invited to refuse the Services provided by the Carrier
5.1. Services — services for organizing passenger taxi transportation, courier services, personal driver services, excursions around Israel.
5.2. Application — actions of the Customer aimed at receiving the Service, consisting of making an Application to the dispatch service by phone number: +972 (050) 4445588 or through the official website http:// www.taxiemun.com
5.3. Carrier - a legal entity or individual entrepreneur duly notified by the dispatch service and who has assumed, under an agreement with the Customer concluded by performing implicative actions, the obligation to transport, at the request of the Customer, and deliver the passenger, his baggage, and hand luggage to the appropriate destination. The Carrier has permission to transport passengers and baggage by taxi.
5.4. Acceptance - full and unconditional acceptance by the Customer of the terms of this Offer.
5.5. Dispatching - a division of Emun Taxi that accepts applications and transfers them to the Carrier
6.1. Emun Taxi provides passenger taxi transportation, courier services, personal driver services, excursions around Israel, and the Customer pays for the Services in accordance with the terms of this Offer.
7.1. The Customer accepts the terms of this Offer by performing any of the following actions:
7.1.1. The Customer places an order for services through the taxi dispatch service by calling: +972 (050) 4445588
7.1.2. Ordering a vehicle on the official website www.taxiemun.com
7.1.3. The Customer has the right to cancel the order in writing by e-mail [email protected] or by phone +972 (050) 4445588. In this case, the dispatch service has the right to apply to the Customer the measures of responsibility provided for in the Public Offer Agreement.
7.2. The Customer is responsible for the content and accuracy of the information provided when placing the Order.
7.3. After placing the Order, the Customer's data is registered in the database.
7.4. The dispatch service does not change or edit the Customer's information without his consent.
7.5. The Dispatch Office reserves the right to refuse service to the Customer who disagrees with the terms of this Offer, without explanation.
7.6. Telephone conversations may be recorded for the purpose of internal control of the Dispatch Office's activities and quality control of Order fulfillment.
7.7. The Customer has the right to send all claims regarding improper order fulfillment to the Dispatch Office by phone at +972 (050) 4445588, or by e-mail at [email protected]
7.8. The Dispatch Office transfers the Application for the provision of transportation services to the Carrier.
7.9. The Dispatch Office has the right to accept preliminary applications for the provision of Transport for transportation. In the event that transportation is carried out by a third-party Carrier, the Carrier is responsible for the timely delivery of the vehicle, having been notified by the Dispatch Office in advance of the preliminary application. The Dispatch Office does not guarantee the delivery of the vehicle, of which the Customer is warned at the time of ordering.
7.10. This Offer is not irrevocable.
7.11. The Dispatch Office has the right to record telephone conversations with the Customer.
7.12. Due to the constant improvement of the technologies for the provision of Services, the Dispatch Office has the right to change the terms of this Offer.
7.13. All information materials presented on the official Internet site are for reference only and cannot fully convey reliable information about certain characteristics of the Services. If the Customer has any questions regarding the characteristics of the Services, before placing an Order, he must seek advice from a Dispatch Office specialist.
8. Dispatcher Responsibilities
8.1. Forward the Request to the Carrier and inform the Customer about the arrival of the vehicle, its make, license number, and the driver’s name.
8.2. Notify the Customer in cases of unavoidable delays of the vehicle.
8.3. Notify the Customer in cases where it is impossible to provide a vehicle.
8.4. In case of a vehicle malfunction en route, ensure the Request is transferred to another Carrier as quickly as possible. The time taken for the replacement vehicle to arrive is not subject to payment by the Customer.
9. Customer Responsibilities
9.1. Request Services taking into account the time required for the vehicle to arrive.
9.2. Consider the number of seats and the cargo space of the vehicle.
9.3. Provide the Customer’s phone number, time and address for vehicle pickup, type of vehicle, trip route, and required transportation conditions.
9.4. Use the provided vehicle for its intended purpose.
9.5. Maintain cleanliness and order throughout the trip in the vehicle.
10. Payment Procedure
10.1. Payment for “Emun Taxi” services is made by the Customer:
10.1.1. In cash to the Carrier upon boarding the vehicle.
10.1.2. By cashless payment, where such payment is possible (e.g., when ordering transportation services on the website www.taxiemun.com).
10.2. The service fee is determined according to the tariffs approved by the Dispatcher and in effect at the time of the Request. The tariffs are not specifically agreed upon by the Parties, and the Customer is assumed to have read and accepted the current tariffs.
10.3. When paying cash for services, the Customer is not entitled to withhold any amounts against claims to the Carrier, except in cases where “Emun Taxi” has given consent for such withholding.
11. Dispatcher Liability
11.1. The Dispatcher is responsible for failure to fulfill its obligations.
11.2. The Dispatcher is not responsible for service interruptions due to software, equipment, or communication line failures that do not belong to the Dispatcher.
11.3. The Dispatcher is not responsible for full or partial service interruptions caused by equipment or software replacement or other maintenance work necessary to ensure the operation and development of Dispatcher technical facilities, provided the Customer is notified in advance.
11.4. The Dispatcher is not liable for losses or lost profits incurred by the Customer as a result of using the Services.
12. Customer Liability
12.1. The Customer is responsible for fulfilling their obligations.
12.2. If the Customer cancels a Request without prior notice 24 hours before the scheduled time, the Customer must pay a Penalty of 100% of the Request cost. If the Customer notifies more than 24 hours in advance, the payment is fully refunded.
13. Force Majeure
13.1. The only grounds for releasing the Parties from liability are force majeure events. Force majeure means circumstances beyond the control of the Parties.
13.2. A Party affected by force majeure must immediately notify the other Party in writing (e.g., by email) about the occurrence, possible duration, and which obligations are affected.
13.3. Failure to notify prevents the affected Party from later citing force majeure as a reason to be released from liability.
13.4. If the force majeure event lasts more than 2 months, the Parties must, at the request of either Party, agree on further conditions or the possibility and terms of terminating this Offer.
14. Dispute Resolution
14.1. Disputes and disagreements related to this Offer will be resolved through pre-trial (claim) procedures.
14.2. If disputes cannot be resolved through negotiations, they shall be settled in courts according to the applicable law.
15. Special Conditions
15.1. The Carrier is responsible for fulfilling the Order and following the Customer’s instructions, provided they do not violate traffic rules, transport regulations, or other legal acts.
15.2. If following the Customer’s instructions results in fines or losses, they must be compensated by the Customer according to applicable law.
15.3. The Carrier is fully responsible for damage to passengers and the Customer’s baggage in case of an accident.
15.4. By agreeing to this Offer, the Customer consents to receiving advertising information via communication networks (including SMS) in cases where such consent is required by advertising regulations.
16. Personal Data
16.1. By placing an order, the Customer consents to the collection and processing of personal data for the purpose of fulfilling this Offer.
16.2. The Dispatcher collects and processes the Customer’s personal data (full name, contact numbers) to fulfill the terms of this Offer.
16.3. The Dispatcher does not use the collected personal data for purposes other than those specified in clause 16.2.
16.4. Access to Customers’ personal data is limited to personnel directly involved in executing Orders.
Bank: Bank Hapoalim, Or Akiva Branch
Address: Ha-Shikmim St 8, Or Akiva, 3061872, Israel
Phone: +972-3-653-2407
IBAN: IL20 0126 7300 0000 0554 450
SWIFT/BIC: POALILIT
